Make a real difference to Oxford Students
Oxford SU is looking for an impartial, non-judgemental, professional Advice Caseworker to support students through complex academic and personal challenges.
You’ll provide clear, person-centred advice on issues such as academic appeals, complaints, misconduct and wellbeing concerns, helping students to understand their options and feel confident navigating collegiate University processes.
What you’ll do:
- Manage a caseload of student enquiries from first contact to resolution
- Provide tailored advice on collegiate University procedures
- Support students with statements, meetings and hearings
- Maintain accurate and confidential records
- Spot trends and contribute to policy insights
What you’ll bring:
- Experience providing advice or casework support in complex or sensitive situations
- Strong organisational skills and experience managing a caseload
- Excellent written and verbal communication skills, with the ability to explain complex information clearly
- A high level of empathy, professionalism and attention to detail
- The ability to interpret and apply regulations and policies
You’ll thrive in this role if you are:
- Calm and supportive under pressure
- Able to balance empathy with clear professional boundaries
- Proactive and collaborative, with a strong sense of initiative
- Committed to delivering an inclusive, non-judgemental service
Why Join Us?
You’ll be part of a small, high-performing and supportive team working at the heart of student life at Oxford. This role offers the opportunity to make a direct, meaningful impact on students’ academic experiences and wellbeing.
Contract type:
Permanent (subject to 6-month probationary period)
Working hours and location:
22.5 hours per week (0.6 FTE) worked during core office hours of Monday-Friday 9am-5pm. To be worked across a minimum of 4 days.
We expect staff to be on-site up to 100% of the week during full term time and a minimum 60% of the week during vacation periods – dependent on service needs.
Salary:
£19,779 actual salary for 0.6FTE (based on a full-time equivalent salary of £32,966)
How to apply:
Please read the full Job Description before applying for this role.
To apply, send your CV and Covering Letter to jobs@oxfordsu.ox.ac.uk. Your covering letter should outline your suitability for the role based on the essential criteria in the Person Specification. Please also complete and return our Equality Monitoring form.
Closing Date: 9am, Tuesday 26th May
Interviews: w/c 1st June
Oxford SU is committed to ensuring our workforce reflects the diversity of the world and community we’re based in. We positively encourage applications from all individuals irrespective of their gender, age, home country, ethnic background, sexuality, religious beliefs or disability.