We're looking for a knowledgeable and proactive Housing Advice Caseworker to launch and develop a new housing advice service for students at Oxford.
You'll provide independent, impartial advice to students experiencing housing issues, while building strong relationships across the collegiate University and the local housing sector to improve support and early intervention.
This role will sit within our Advice Service and offers a unique opportunity to shape a new service, combining specialist casework with outreach, partnership working and service development to improve the student housing experience.
What you'll do
- Provide confidential, non-judgemental, impartial housing advice and casework to students on issues including tenancy agreements, landlord disputes, licences to occupy and housing rights.
- Manage a varied caseload, supporting students to understand their options and navigate complex housing issues.
- Develop accessible guidance, workshops and digital resources to help students make informed housing decisions.
- Build strong relationships with colleges, University departments, landlords, letting agents, Oxford City Council and other local organisations.
- Strengthen referral pathways across the collegiate University to ensure students receive joined-up support.
- Identify trends from casework and contribute evidence and recommendations to shape the future of housing advice at Oxford SU.
What you'll bring
- Experience providing advice, guidance or casework support in complex or sensitive situations.
- Knowledge of UK housing law and landlord and tenant rights.
- Excellent communication skills, with the ability to explain complex information clearly and empathetically.
- Strong organisational skills and experience managing competing priorities and confidential case records.
- The ability to build productive relationships with a wide range of internal and external stakeholders.
- Experience creating accessible written resources, workshops or other engagement activities.
You'll thrive in this role if you are
- Passionate about improving the student housing experience.
- Empathetic, supportive and able to maintain professional boundaries.
- Proactive and confident building relationships across complex organisations.
- Comfortable balancing individual casework with longer-term service development.
- Curious, solutions-focused and committed to continuous improvement.
- Committed to providing an inclusive, accessible and non-judgemental advice service.
Why join us?
This is an exciting opportunity to establish a brand-new Housing Advice service at Oxford SU. You'll combine meaningful one-to-one support with the opportunity to shape how housing advice is delivered across the collegiate University, building partnerships, improving access to support and influencing the future of student housing.
📝 Contract type: 15 hours per week (0.4 FTE), fixed-term for 1 year (with possibility for extension)
🕙 Working hours and location: Normally worked between Monday-Friday, 9am-5pm, with occasional evening work. Based at 4 Worcester Street, Oxford. We expect staff to be on-site up to 100% of the week during full term and around 60% during vacation periods.
💰 Salary: £31,637 per annum, pro rata (£13,186 actual). Subject to Cost of Living Award increases.
How to apply
1️⃣ Read the full Job Description before applying for this role.
Read Job Description
2️⃣ Send your CV and Covering Letter to jobs@oxfordsu.ox.ac.uk. Your covering letter should explain how you meet the essential criteria in the Person Specification.
3️⃣ Please also complete and return our Equality Monitoring Form.
⏰ Closing Date: 9am, Monday 27th July
📅 Interviews: Friday 7th August
Oxford SU is committed to ensuring our workforce reflects the diversity of the world and community we're based in. We positively encourage applications from all individuals irrespective of their gender, age, home country, ethnic background, sexuality, religious beliefs or disability.